As an Ecommerce Operations Manager, you will play a vital role in overseeing the day-to-day operations of our ecommerce platform. Your primary objective will be to ensure the smooth and efficient functioning of our online store, from product listing and inventory management to order fulfillment and customer service. You will collaborate closely with cross-functional teams, including marketing, logistics, and customer support, to optimize processes and enhance the overall ecommerce experience for our customers.
Responsibilities:
- Manage the end-to-end ecommerce operations, including product listing, pricing, inventory management, and order processing.
- Collaborate with marketing teams to develop and implement effective online sales and promotional strategies.
- Monitor website performance and optimize conversion rates, ensuring a seamless customer experience.
- Oversee inventory planning and forecasting to ensure optimal stock levels and minimize stockouts.
- Coordinate with logistics partners to ensure timely and cost-effective order fulfillment and delivery.
- Implement and manage customer service processes to ensure high customer satisfaction and timely issue resolution.
- Analyze ecommerce data and generate regular reports to track key performance metrics and identify areas for improvement.
- Stay updated on industry trends and best practices, suggesting innovative ideas to enhance the ecommerce operations.
Job Type: Full-time
Salary: Rs80,000.00 - Rs100,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Required)
Experience:
- Ecommerce Operations: 3 years (Required)
