Role: Business Analyst
Location: Selangor, Malaysia
Fulltime Permanent Role
Client: HCL / AXA
Salary: RM15000 Month
Malaysian Citizens / PR / EP
Business Analyst Job Description
Main objectives
q The Business Analyst main role is
- To link between Business representatives and Technical teams to help businesses implement and deploy solutions in a cost-effective way by analyzing, defining and documenting the requirements fulfilling business needs.
- His roles include understanding functional requirements, design and propose solutions, redact and validate technical specifications, oversee development, validate that the solution answers business needs and provide functional support over the solution.
- Maintain and promote the Silva Golden Copy Solution.
- Challenge the code produced by the factory team
Detailed Activities
q Scope of Activities, the BA
- Manages the requirements gathering.
- Works with the business to be able to understand the business processes and organization in order to identify opportunities for improvement in business operations and processes.
- Handle Solution specifications and delivery. The Business Analyst will need to translate the agreed functional requirements into software and technical specifications and oversee the solution development in accordance with business need.
- Act as a Software deployment support. The Business Analyst is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
- The Business Analyst may have to, based on his seniority handles the full delivery and communicate regularly on the progress to the community; this requires to define release scope in agreement with customer and identify potential Risk, Issues, and Delays
- Drives the further development of functionalities at tool level as well as at processes level.
- Help in the release planning
- Provides a clear status of the level of achievement and situation
- Help in set up the BAU/support processes considering central and regional aspects
- He formulates functional and technical recommendations for client specific requirements and he demonstrates their quantitative benefits and value.
- He provides assistance in terms of feasibility to Design & Factory team in framing appropriate process and product features.
- He drives the further development of functionalities at tool level as well as processes in interfaces and orchestration areas
- He will optimize the different flows between Silva and third system
- He has a Strong relation contact with our Factory team, localized in Bangalore
Skills/Experience
q Functional/Technical competencies
- Understand the design guiding principles with proper alignment with Project Design main guidelines
- Relevant experience in solution design, managing functional aspects and requirements
- Ability to understand various functional contexts in the field of IT Service Management
- Act as a subject matter expert on owned product / process: translate business requirements and conceptual ideas into sketching rationale
- Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications
- Functional and technical background
- Ability to manage proper alignment with the client
- Help sketching and deployment of Silva products in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs (detailed specs).
- Create / Update the documentation and training materials
- Measure the impact of the required functionality on the existing data & processes
- Manage proper alignment with Development team and testing team
- Understand and challenge the prototyping & coding (able to provide the code to the dev team and challenge the ones provided)
- Update in the ServiceNow framework the status of the development
- Give visibility on the Design plan and current status of the scope of work
- Act as Defect Assignee as per Silva Defect Management process guide
- Act as Catalog Coordinator as per Silva Catalog Management process guide
- Manage technical documentation, work instructions (How To) for IT operators and End Users
- Understand functional requirements and propose product features, validate technical specifications, oversee development, validate that the product answers business needs and provide functional support over the solution
- Refine requirements that will drive all product building through Scrum / Agile techniques:
o Translate requirements into user stories to initiate ALM processing
o Integrate internal and external product design (as input) into a cohesive user experience (use cases)
- Functional and technical background
- Ability to manage mid servers
- Document the interfaces functional aspects and requirements
- ITIL Certification would be a plus
- The prerequisite for this position would be below ServiceNow trainings
o Sys Admin
o Sys Admin Advanced
o Scripting
o Orchestration
- Knowledge of XML, CSV, WSDL, Mapping, Webservice Rest & Soap, X509, EIP, Hubs
q Soft skills:
- Skills Proactivity
- Strong result orientation sense and communication
- Relevant experience in Solution Design
- Strong oral and written communication capability
- Fluent in English
- Good level of drive in order to properly manage the different stakeholders with strong result orientation in a collaborative project mode. Ability to manage conflicts.
- Ability to define technical specifications based on business requirements: Business need identification and solution definition. Ability to define and analyze a problem, develop a business case, study the feasibility, and define the scope of the solution.
- Use to document processes and create test and use cases
- Good team players
- Project management capabilities.
- Autonomous
- Excellent knowledge and experience (min. 5 years) in at least one major IT Service Management tool
- Huge interest in implementing new solutions.
Expected deliverables
- Process guide, handbooks, training material, how to documents
- Associated training material and test cases
- Reporting on all aspects of the design, build and implementation
Job Type: Full-time
Salary: RM12,000.00 - RM15,000.00 per month
Schedule:
- Day shift
