Job Title
Summary of the role
We are looking for a person for a position of Integration Consulting Specialist. The purpose of the role is to provide billable, best-in-class, functional consultancy and integration services to improve business performance. Support customers in the integration and usage of Amadeus products and solutions.
In this role you'll be responsible for:
Pre-sales
Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Consulting & assistance
Provide best-in-class, functional consulting and assistance to customers for their integration activities between Amadeus systems and customer systems:
Provide functional support and problem resolution within the overall integration project
Ensure submission of SOR or change proposals (CPR) to Product Management
Establish and manage the product and solution integration schedule
Support Integration activities during the implementation project
Provide formal integration status, KPIs and customer feedback reporting to Management
Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
Make sure customers make the most of the Amadeus products and solutions
Identify and prioritize critical issues, problems and root causes and provide recommendations for improvements
Process Improvement
Follow-up the implementation of internal processes improvement and automation
About the ideal candidate
- Bachelor's Degree - University degree (4 to 5 years) or equivalent qualification.
- 2+ years of experience in industry required - Development & Technical consulting
- Customer management & support responsibility and customer facing exposure is a plus
- Knowledge of the travel industry is a plus
- Knowledge of current & evolving IT technologies, Development expertise is a plus
- Proficiency in English (written & spoken)
- Project management skills
- Software Development and consulting expertise is a plus
- Knowledge of the travel industry and Air shopping products is a plus
- Multicultural approach: exposure to multicultural work environment
- Customer focus and interpersonal understanding
- Communication skills including presentation skills in a high-tech environment
- Ability to influence cross-functionally
- Analytical and conceptual thinking skill
- Negotiation & Communication skills
- Autonomy and initiative
We can offer you
- An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB
- Highly collaborative environment built on bottom up initiatives and employees’ ownership
- Hybrid model of working: from home and from the office
- Competitive salary, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares and Employee Capital Plan
- Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses
- A flexible benefit platform to suit your needs
- Shopping vouchers for Easter and Christmas
- Life insurance
- Travel insurance
- Parking slots
Application process
The application process takes no longer than a few minutes! Create your candidate profile, upload your CV and apply. Once we’ve received your application and you’re a good fit for the role, one of our recruiters will get in touch with you to arrange a telephone interview.
Are you the one we’re looking for? Apply Now!
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
